Gain complete visibility of all call traffic and call costs for single or multiple sites via easy-to-view wallboards, all in real-time.
Discover iPECS Analytics at a glance:
Key performance metrics: Total calls, outgoing, Incoming, Missed, Busiest time, Longest talk time
Easy to read trend chart: Incoming/outgoing/Complete ratio, Incomplete, Total talk time in circulating
Service level: Percentage of total answered call-in target answer time over total calls
Top 5 report for Site, User and DDI by key metric: Total, outgoing, incoming, missed
iPECS Analytics Reporting:
iPECS Analytics is a powerful call reporting tool that can help businesses dramatically enhance productivity through a suite of reports designed to quickly display data relating to core metrics and KPIs from a global company view to individual agents and calls.
Data for every occasion: the reporting function in iPECS Analytics ensures that nothing is missed when it comes to analysing inbound call data. Missed calls and poor call handling can cost businesses dearly, but with a selection of detailed reports, it is possible to quickly analyse call traffic, spot problems and put them right.
iPECS Analytics Wallboard:
iPECS Analytics delivers a power Wallboard function to complement the detailed reporting that is available. For businesses that have teams providing customer service or support, wallboards can dramatically improve service levels from minute to minute with the ability to quickly and easily spot problems and fix them. iPECS Analytics Wallboards are designed to help businesses maximise their service levels through clearly displayed data points. Where required, businesses can also benefit from data displayed and updated in real-time to ensure that they constantly react to call volumes and deliver the best possible service levels to their customers.
“Datel upgraded the communication system for all three of our offices in 2020. The migration over to the new cloud based system was simple. Everything was explained clearly and was planned to ensure minimal disruption. Datel were on hand for technical support during the migration and after. The equipment provided is good quality and easy to use.
Datel Solutions are a fantastic company who we have worked with for years and can confidently recommend to others. They currently supply us with our telephony systems and wifi. This includes state-of-the-art iPECS phone app so that our colleagues can stay connected regardless of where they are located. The team go above and beyond to help and its great to be able to speak to Michael or David or anyone from the team without going through an automated service. 5 stars all round.
Recently had new office phones installed to our specification. Great service from Ross when he arrived at the office. Datel even settled our contract with previous provider. Phones were installed and we were shown the app / how to work phones. Everything can be easily accessed from the app on your pc / mobile which is great.
David kept us up to date with everything and arranged appointments in plenty of time.
Highly recommend! 🙂