Analytics & Recording

Analytics & Recording

Gain complete visibility of all call traffic and call costs for single or multiple sites via easy-to-view wallboards, all in real-time.

Discover iPECS Analytics at a glance:

Key performance metrics: Total calls, outgoing, Incoming, Missed, Busiest time, Longest talk time

Easy to read trend chart: Incoming/outgoing/Complete ratio, Incomplete, Total talk time in circulating

Service level: Percentage of total answered call-in target answer time over total calls

Top 5 report for Site, User and DDI by key metric: Total, outgoing, incoming, missed

iPECS Analytics Reporting:

iPECS Analytics is a powerful call reporting tool that can help businesses dramatically enhance productivity through a suite of reports designed to quickly display data relating to core metrics and KPIs from a global company view to individual agents and calls.

Data for every occasion: the reporting function in iPECS Analytics ensures that nothing is missed when it comes to analysing inbound call data. Missed calls and poor call handling can cost businesses dearly, but with a selection of detailed reports, it is possible to quickly analyse call traffic, spot problems and put them right.

iPECS Analytics Wallboard:

iPECS Analytics delivers a power Wallboard function to complement the detailed reporting that is available. For businesses that have teams providing customer service or support, wallboards can dramatically improve service levels from minute to minute with the ability to quickly and easily spot problems and fix them. iPECS Analytics Wallboards are designed to help businesses maximise their service levels through clearly displayed data points. Where required, businesses can also benefit from data displayed and updated in real-time to ensure that they constantly react to call volumes and deliver the best possible service levels to their customers.

Connecting businesses for 25 years with exceptional service.
Datel Solutions have been operating since 1997, providing telephony and data solutions to SME’s throughout Scotland and Northern England.
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