At Datel Solutions, we help support your telephony needs by delivering a phone system hosted in the cloud, a secure and flexible alternative to an on-promise system.
Ultimately, this flexible service grows with your business, with a key benefit being that you can work anywhere. For businesses with colleagues working remotely, this can be an ideal solution for your needs. Datel cloud telephony solutions deliver a true evolution of the on-premise IP-PBX delivering full PBX features and functionality, together with all the flexibility and benefits of cloud technology. This allows your business to communicate efficiently, resiliently, and flexibly.
Key features include the ability to view analytics from your telephony services. You can see how many calls were made and benefit from call recording features at a snapshot. Our cloud-based telephony systems can help monitor and manage staff performance from any location.
We can also help you improve your customer experience delivery using your telephone systems by introducing an easy-to-use online management portal. With its handy control panel, you can choose what on-hold music your customers listen to and what key messages are played back.
Our popular cloud telephone systems enable a business to make voice communications over the internet known as VoIP. This has been known to help businesses reduce costs, especially if they are regularly using telephony services already.
Other benefits of using Datel Solutions to introduce VoIP to your business include:
“Datel upgraded the communication system for all three of our offices in 2020. The migration over to the new cloud based system was simple. Everything was explained clearly and was planned to ensure minimal disruption. Datel were on hand for technical support during the migration and after. The equipment provided is good quality and easy to use.
Datel Solutions are a fantastic company who we have worked with for years and can confidently recommend to others. They currently supply us with our telephony systems and wifi. This includes state-of-the-art iPECS phone app so that our colleagues can stay connected regardless of where they are located. The team go above and beyond to help and its great to be able to speak to Michael or David or anyone from the team without going through an automated service. 5 stars all round.
Recently had new office phones installed to our specification. Great service from Ross when he arrived at the office. Datel even settled our contract with previous provider. Phones were installed and we were shown the app / how to work phones. Everything can be easily accessed from the app on your pc / mobile which is great.
David kept us up to date with everything and arranged appointments in plenty of time.
Highly recommend! 🙂