Unified Communications & Cloud Telephony

Cloud Telephony

At Datel Solutions, we help support your telephony needs by delivering a phone system hosted in the cloud, a secure and flexible alternative to an on-promise system.

Ultimately, this flexible service grows with your business, with a key benefit being that you can work anywhere. For businesses with colleagues working remotely, this can be an ideal solution for your needs. Datel cloud telephony solutions deliver a true evolution of the on-premise IP-PBX delivering full PBX features and functionality, together with all the flexibility and benefits of cloud technology. This allows your business to communicate efficiently, resiliently, and flexibly.

Key features include the ability to view analytics from your telephony services. You can see how many calls were made and benefit from call recording features at a snapshot. Our cloud-based telephony systems can help monitor and manage staff performance from any location.

We can also help you improve your customer experience delivery using your telephone systems by introducing an easy-to-use online management portal. With its handy control panel, you can choose what on-hold music your customers listen to and what key messages are played back.

Our popular cloud telephone systems enable a business to make voice communications over the internet known as VoIP. This has been known to help businesses reduce costs, especially if they are regularly using telephony services already.

Other benefits of using Datel Solutions to introduce VoIP to your business include:

  • Reduced hardware and maintenance costs because calls can be made via a computer, not handset.
  • With cloud, you’re not just limited to one-to-one voice communication. Conferencing is easy, and you can combine various communication methods, including video and instant messaging.
  • VoIP connects your phone system with your computer so you can access all features from your desk, mobile or tablet. You have greater flexibility and can communicate from anywhere.
  • Greater functionality, increased flexibility and improved performance means you can communicate with customers more efficiently and in a way that suits them.
  • Unlike traditional phone systems, cloud systems are easy to modify. You can easily add and remove features and functions, so your system can grow with you.
Connecting businesses for 25 years with exceptional service.
Datel Solutions have been operating since 1997, providing telephony and data solutions to SME’s throughout Scotland and Northern England.
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