Maintenance and Support

Maintenance and Support

Since our establishment in 1997, Datel Solutions have worked hard to ensure our clients have the right support in place to maintain the services they contract us to provide them with.

Consider the risk that you experience glitches in your software or you have issues operating your handset hardware. That’s where our maintenance packages can really support you. It gives you complete peace of mind throughout your contract.

Supporting and adding value to your business is at the heart of what we do. Whether remotely or onsite on our in-house demo suite, we pride ourselves on ensuring your business is supported. This includes help from our in-house service desk, field engineers, dedicated account management and customer onboarding process. They make sure you and your team are trained on the systems we supply and install for you, as any new technology is a change for all businesses. Our goal is to make this change as seamless as possible, giving you complete confidence in operating any hardware or software applications we provide.

Why use Datel Solutions?

1. Remote and full onsite support available.
2. Inhouse dedicated engineering support team.
3. Response within 24 hours (working days) of raising the issue.
4. Competitively priced maintenance contracts.
5. Regular account reviews that introduce you to new technologies or upgrades.

If you want to ensure that your products are maintained, and you have support within easy reach for your business, make sure to contact us so we can discuss the various maintenance and support packages we have available for your business.

Connecting businesses for 25 years with exceptional service.
Datel Solutions have been operating since 1997, providing telephony and data solutions to SME’s throughout Scotland and Northern England.
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