Since our establishment in 1997, Datel Solutions have worked hard to ensure our clients have the right support in place to maintain the services they contract us to provide them with.
Consider the risk that you experience glitches in your software or you have issues operating your handset hardware. That’s where our maintenance packages can really support you. It gives you complete peace of mind throughout your contract.
Supporting and adding value to your business is at the heart of what we do. Whether remotely or onsite on our in-house demo suite, we pride ourselves on ensuring your business is supported. This includes help from our in-house service desk, field engineers, dedicated account management and customer onboarding process. They make sure you and your team are trained on the systems we supply and install for you, as any new technology is a change for all businesses. Our goal is to make this change as seamless as possible, giving you complete confidence in operating any hardware or software applications we provide.
Why use Datel Solutions?
1. Remote and full onsite support available.
2. Inhouse dedicated engineering support team.
3. Response within 24 hours (working days) of raising the issue.
4. Competitively priced maintenance contracts.
5. Regular account reviews that introduce you to new technologies or upgrades.
If you want to ensure that your products are maintained, and you have support within easy reach for your business, make sure to contact us so we can discuss the various maintenance and support packages we have available for your business.
“Datel upgraded the communication system for all three of our offices in 2020. The migration over to the new cloud based system was simple. Everything was explained clearly and was planned to ensure minimal disruption. Datel were on hand for technical support during the migration and after. The equipment provided is good quality and easy to use.
Datel Solutions are a fantastic company who we have worked with for years and can confidently recommend to others. They currently supply us with our telephony systems and wifi. This includes state-of-the-art iPECS phone app so that our colleagues can stay connected regardless of where they are located. The team go above and beyond to help and its great to be able to speak to Michael or David or anyone from the team without going through an automated service. 5 stars all round.
Recently had new office phones installed to our specification. Great service from Ross when he arrived at the office. Datel even settled our contract with previous provider. Phones were installed and we were shown the app / how to work phones. Everything can be easily accessed from the app on your pc / mobile which is great.
David kept us up to date with everything and arranged appointments in plenty of time.
Highly recommend! 🙂