On-hold music options

On-hold music options

In a world where audiences are time-sensitive, it’s essential to keep them engaged for as long as you can. This is especially important for customer-service industries where you need to give a great audio impression.

There are many benefits for businesses to deliver on-hold music. Whilst you have a captive audience engaged, this is the perfect platform to inform your customers of any office opening hours or holidays. If you are closed, you can maintain your professional image with clear communication of when you will get back to your customers. You may even have a new product or service you can influence them with and therefore can record promotional messaging. Above all, the goal is to retain your customers, so they keep on the line for as long as possible and increase your chances of giving them the best customer experience possible.

We have on-hold music options to suit every business. We offer on-hold script generators that you have the flexibility to record and amend, or you can use a professional scripter too. You can access your scripts at any time so you can enhance your service at a time when it suits you.

If you want to give the best audio experience to your customers, get in touch with Datel Solutions to discover how we can help you achieve this.

Why use On-hold music options?

  • Handle calls professionally and efficiently.
  • Enhance your business image.
  • Increase your return on investment.
  • Cost effective.
  • Easy to use and maintain.
Connecting businesses for 25 years with exceptional service.
Datel Solutions have been operating since 1997, providing telephony and data solutions to SME’s throughout Scotland and Northern England.
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