In a world where audiences are time-sensitive, it’s essential to keep them engaged for as long as you can. This is especially important for customer-service industries where you need to give a great audio impression.
There are many benefits for businesses to deliver on-hold music. Whilst you have a captive audience engaged, this is the perfect platform to inform your customers of any office opening hours or holidays. If you are closed, you can maintain your professional image with clear communication of when you will get back to your customers. You may even have a new product or service you can influence them with and therefore can record promotional messaging. Above all, the goal is to retain your customers, so they keep on the line for as long as possible and increase your chances of giving them the best customer experience possible.
We have on-hold music options to suit every business. We offer on-hold script generators that you have the flexibility to record and amend, or you can use a professional scripter too. You can access your scripts at any time so you can enhance your service at a time when it suits you.
If you want to give the best audio experience to your customers, get in touch with Datel Solutions to discover how we can help you achieve this.
Why use On-hold music options?
“Datel upgraded the communication system for all three of our offices in 2020. The migration over to the new cloud based system was simple. Everything was explained clearly and was planned to ensure minimal disruption. Datel were on hand for technical support during the migration and after. The equipment provided is good quality and easy to use.
Datel Solutions are a fantastic company who we have worked with for years and can confidently recommend to others. They currently supply us with our telephony systems and wifi. This includes state-of-the-art iPECS phone app so that our colleagues can stay connected regardless of where they are located. The team go above and beyond to help and its great to be able to speak to Michael or David or anyone from the team without going through an automated service. 5 stars all round.
Recently had new office phones installed to our specification. Great service from Ross when he arrived at the office. Datel even settled our contract with previous provider. Phones were installed and we were shown the app / how to work phones. Everything can be easily accessed from the app on your pc / mobile which is great.
David kept us up to date with everything and arranged appointments in plenty of time.
Highly recommend! 🙂